Orders placed between Mon-Fri before 2pm AEST will be shipped within 2 working days. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. If you do not receive this please check your junk or get in touch by emailing our team at shop@megansalmon.com.au. We offer refund or exchange up to 28 days after purchase, requiring the garments to be in the same condition as when they left our store. Tags must be attached, and the items cannot have been washed, worn or damaged.