How long will it take to process my order?
Orders placed between Mon-Fri before 2pm AEST will be shipped within 2 working days.
Please allow 2-3 days for processing during sales events. We will always do our best to get your order to you as soon as possible.
What do I do if I need to cancel or change my order?
If you need to change or cancel your order please contact our team straight away at email@example.com or phone our studio phone on 0452 573 350. If your order has already been sent to you and you wish to change or cancel, get in touch and we will discuss with you how best to proceed for your specific case. Please take your time whilst choosing your purchase and place your order carefully at the checkout.
What do I do if I receive incorrect items in my order?
We are a small team of busy people and naturally we make the occasional mistake. If we have made a mistake with your order please contact our friendly online team at firstname.lastname@example.org and they will assist you.
How do I return my order?
Please return your order back to us with instructions on what it is you would like to exchange or refund. Details are located on our returns & refunds page. If you have any trouble please email our team at email@example.com.
How can I track my order?
We will send you a shipping confirmation as soon as your purchase has been shipped, which will allow you to track your order's status and the progress of your delivery. All our domestic orders will be sent via Australia Post, international orders are DHL Express. If you have not received your tracking details or need assistance with your online order please contact our customer care team at firstname.lastname@example.org.
Special request? Item not in your size?
It is always worth getting in touch if you have a special request, if you are struggling with sizing/fit, are pining over an out of stock item or have a special event coming up. We love to be able to help with as many wonderful and unusual situations as we can. Get in contact with our staff through email email@example.com and we will discuss if your request is possible.